Cancellation Policy

• Cancellation made within 0-24 hours of the check-in date and in case of no-show, full cost of stay shall be charged.
• Cancellation made between 24 -48 hours of the check-in date, one night retention would be charged.
• However, some hotels might have non-refundable policy during peak season and special offers.
• Minimum amount of INR 250 or 2.75 % of total booking amount, whichever is higher will be charged for any cancellations in addition to the hotel cancellation charges.
• If a booking is cancelled by the customer, the hotel will be notified (of the changes) and reply with cancellation mail on the original confirmation email
• Offline Cancellations : We also accept cancellation requests through phone. However CoastalSindhudurg.com cancellation charges for such offline cancellations as per the policy.
• Only those cancellation requests which are made either online or on the phone to our customer support team shall be entertained. Coastal Sindhudurg shall not be liable to entertain any cancellation requests made directly to the Hotels/Resorts/Homestay Places without intimating Coastal Sindhudurg and also through any other medium including, but not limited to, SMS or e-mail.

Note :

• Failure to arrive at your hotel will be treated as a late cancellation and will incur the same charge as stated above. Changes to your period/length of stay may also result in a cancellation charge. This includes shortened stay requests or revised dates.
• Reservation is guaranteed for arrival on the confirmed check-in date only. If you don't check-in to the hotel on the first day of your reservation and you do not alert Coastal Sindhudurg in advance, the remaining portion of your reservation may not receive any refund.
• In the event of a No Show / Unused Nights, No Refund would be allowed.
• Coastal Sindhudurg does not make any warranty of the quality of services or quality of the hotels and under no circumstances shall be liable to pay a refund due to any complaints arising due to the same.
• Coastal Sindhudurg shall not be responsible for change in itinerary or any problems with the hotel reservations.
• Coastal Sindhudurg is not responsible for any Loss, Injury, Claim, Damage or Damage to Life or Property of the customers during transit to the hotel or during the stay at the hotel.
• In case of less number of rooms occupied than the number of rooms confirmed, the number of rooms not occupied shall be treated as No Show and charged as discussed.
• No refunds in full or part for any service not provided due to technical or other reasons beyond our control.
• All disputes are strictly being subject to the jurisdiction of Sindhudurg (Maharashtra, India) courts only.

Non-Availability

In case of the requested hotel being non available for your dates, CoastalSindhudurg.com will find other Hotels/Resorts/Homestay Places in the same city that are available for your dates. If you so choose , you might go for the alternative and a new bill will be raised to which you are bound.

But , if you want to cancel because of non-availability, then the whole amount will be refunded as per our refund policy.

Payment security

CoastalSindhudurg.com ensures that every transaction you conduct offline is in a safe and secure environment. To achieve this, CoastalSindhudurg.com provide the account details with customers and through NEFT/IMPS/RTGS receive the amount.

Once your transaction is done Coastal Sindhudurg send you the confirmation mail to your email address which you mentioned while enquiry

Refund policy

• CoastalSindhudurg.com issues the refunds within 15 working days from the check-out date, after deducting the charges as per the cancellation policy above. The refunds are issued to the same account from where the payment is made.
• The refunds may take longer time to reflect in your account as it is up to your bank on how soon it processes the refunds.
• CoastalSindhudurg.com doesn't support changes and modifications to bookings once they're made.
• Don't call the hotel directly for reservation changes or cancellations. The hotel's agents can't make changes to or process refunds for these specially-negotiated rates.
• Your bank may debit its own separate charges from refunds made to your credit card or bank account.

Terms and Conditions

• According to government regulations, a valid Photo ID has to be carried by the primary guest above the age of 18 staying at the hotel. The identification proofs accepted are PAN Card, Drivers License, Voters Card, Passport, Ration Card. Without valid ID the guest will not be allowed to check in.
• It is mandatory for guests to present valid photo identification at the time of check-in. According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at the hotel.
• The identification proofs accepted are PAN card, Driving Licence, Voter’s Card, and Passport.
• Without valid ID the guest will not be allowed to check in.
• The hotel reserves the right of admission. Accommodation can be denied to guests posing as a 'couple' if suitable proof of identification is not presented at check-in. Coastal Sindhudurg will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
• The primary guest checking in to the hotel must be at least 18 years of age. Children accompanying adults must be between 1-7 years.
• The inclusion of extra bed with a booking is facilitated with a folding cot or a mattress as an extra bed.
• Early check-in or late check-out is subject to availability and may be chargeable by the hotel. After booking you will be sent an email confirmation with hotel phone number. You can contact the hotel directly for early check-in or late check-out.
• You can contact the hotel directly to inform about late check-in. If you are not present at the time of check-in, it would be considered as your booking for that day is cancelled.
• Your stay does not include additional personal expenses like telephone charges, meals that aren't part of your meal plan, any hotel services you use (like laundry and room service) or tips. The hotel will charge you directly for these when you're checking-out.
• Hotels may charge a mandatory meal surcharge on festive periods e.g. Christmas, New Year's Eve etc... All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel.
• The hotel reserves the right of admission.

Privacy Policy

We zealously shield your privacy. When you use our CoastalSindhudurg.com site for your requirement of Hotels/Resorts/Homestay Places bookings, some details about you such as, Internet protocol address, navigational path through the site, time spent and programs used and various analogous sequential data may be collected in our servers. You may not be particularly identified by such stored information, but such data might be included for processing information for web site passage scrutiny and other such analysis. The unique identification details furnished by you while using coastalsindhudurg.com portal only are used for some statistical calculations and similar purpose.

The information provided will be forwarded to the hotel reservation desk and or only to the concerned organization engaged in arranging your hotel booking. No information shall be shared with third party. Be confident in using coastalsindhudrg.com to book your Hotels/Resorts/Homestay Places across India, rest assured that your information collected is protected from misuse. As no guarantee can be provided for security of data in a web site, we still engage enough technical, physical and administrative devices to scrutinize and process personal information furnished by you.

We stand by thwarting illegal contract, maintaining data accuracy and ensuring correct use of information. We also are committed to deploying latest internet security methods and technologies.